Warranty
We’re not fans of unnecessary fuss. You want to know exactly where you stand — and you’re absolutely right. That’s why we give a solid High Five Guarantee on almost everything in the webshop, because we truly stand behind our products. That means 5 years of warranty, with a minimum of fine print and exceptions. (For used gear, a warranty period of 3 months applies.)
The fine print of the High Five Guarantee
The following products are excluded from our own warranty coverage:
- Strings
- Drumsticks
- Batteries / Rechargeable batteries
- Drumheads and Cymbals
- Bulbs
- Picks
- Flight cases
- Earpads and cables
- Software
- Potentiometers
- Liquids
- Tape
- Acoustic Foam
- Crossfaders
- Products with damage due to improper use
- Products with cracked or broken screens/displays
- Products damaged due to inadequate packaging during transport to Klundert Music
- Products with moisture or water damage
Articles within the Yamaha Agency
Articles purchased within the Yamaha Agency come with a standard warranty of 2 years. In many cases, this can be extended up to 5 years by registering the article with Yamaha.
For more information, we refer you to Yamaha.
Defective product within the warranty period (non-consumable goods)
If your product does happen to become defective within the warranty period, please keep the following in mind:
- We recommend using proper packaging around the product’s original packaging whenever possible. For example, use the box it was originally shipped in. Please do not stick labels or write directly on the original packaging.
- For all warranty repair shipments where no defect is found, we charge €50 incl. VAT for inspection costs. Shipping costs are not included in this amount.
- If you do not agree with the repair quote, you only pay the inspection and shipping costs.
Warranty is non-transferable
The 5-year High Five Guarantee is only valid for the original buyer (as registered in our sales system) and is not transferable when the product is resold.
Refunds
Any credit due from a return will be refunded within 5 working days after the return has been processed. This means you will have the money back in your bank account no later than 15 working days from the date of shipping/dropping off the return.