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I have a complaint!

We regret that. But sometimes things do not go quite as planned. We recommend that you first report complaints to us by emailing Or give us a call on 013-5288660 to discuss your complaint. Then we will do everything we can to resolve your complaint!

If this does not lead to a solution, it is possible to register your dispute for mediation, for example via Stichting WebwinkelKeur via From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the platform of the European Union.

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