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Ordered on weekdays before 3 p.m. is -usually- delivered the next working day (with the exception of pallet shipments)! So we deliver as soon as possible! Of course you can also pick up your order yourself, if we have the product in stock of course. For international shipments (so also to Belgium, you should take into account one or two extra working days).

Pallet shipment

Is your order too large for a standard shipment (for example, in the case of a living room piano)? Then we will ship your order as a pallet shipment.

The pallet will be picked up by the carrier the next working day and -usually- delivered to you the day after it was picked up. So keep a close eye on the tracking information of your order! After all, a pallet shipment cannot go to a pick-up point.

Questions about exactly how a pallet shipment works? Give us a call and we'll be happy to explain!

Fast delivery

Items ordered before 3 p.m. but not in stock, we try to order from our supplier the same business day. You can assume this, but don't hold us to it. We are dependent on our suppliers.

Unknown delivery time

We understand that you are looking for the latest in new products. Often these products are already in our shop before they can be delivered. At least you know it's coming. However, you can place a pre-order for the set price. If you read 'unknown delivery time', then this product is temporarily not available. As soon as it becomes available and in stock, we will update the message.

Want to pick up a product in the store? Give us a call and we'll hold your order for you.

We work with a number of carriers including DPD, PostNL and UPS. For packages heavier than 32 kilos and pallets we use DHL. We also use our own couriers. You can also pick up your order yourself in our store. All orders are provided with a track and trace code. This can be found online with your order.

Saturday delivery

Our carriers do not deliver on Saturdays. If you prefer, please call our customer service at +31 (0)13-5288660.

Not at home?

Shipments will be offered to you one extra time if you are not at home. Then you can pick up the package at a collection point nearby. Our carrier will inform you about this.

Delay

In exceptional cases, our carriers take a little longer to process an order. Instead of 24 hours it may take a day or several days longer. We always strive to deliver your order as soon as possible. If you still have not received your order after three working days, please contact us at +31 (0)13-5288660.

You can always cancel an order online, unless the products have already been shipped. In that case, the return procedure kicks in. In any case, contact us as soon as possible to inform us of the cancellation! If we are closed, please send an e-mail to webshop@klundertmusic.nl with the subject 'cancel order'. Don't forget to include your full name and order number. If the package has already been sent, you can always return it. We will then ensure that the purchase amount is credited to your bank account as quickly as possible (don't forget to provide your IBAN).

For each product you order from Klundert Music, there is a trial period of 14 days. This period commences on the day after receipt. After the 14 days have passed, the purchase agreement is a fact. During these 14 days we expect you to handle the product and packaging as carefully as possible. Carefully unpack and/or use the product to the extent necessary to make sure you want to keep it.

Once you have registered your return, you have another 14 days to ensure that the return reaches us.

All information regarding returns can be found here.